- 1 What if an item was lost, damaged during shipping or wrongly sent?
- 2 You have rights to return goods and we will offer you a full refund.
- 3 Do you refund the delivery charge?
- 4 How long do I have to return?
- 5 How long or When will I receive my refund?
- 6 I don’t have the original packaging, can I return?
- 7 Can I exchange instead of a refund?
- 8 How do I return?
- 9 Order Cancellation
Ready to Return? Click here to submit return request on our ticket system or send us email: email@example.com.
The following returns policy applies to all items sold on homewareselect.com.
What if an item was lost, damaged during shipping or wrongly sent?
If you receive faulty goods as following:
- In a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not the item(s) was ordered or wrongly sent
You have rights to return goods and we will offer you a full refund.
You are qualified for a full refund if your item was damaged or lost during shipping. When making a request for your refund, it is necessary for you to provide our Customer Service with photographs or videos which can clearly show the problem of the item as soon as possible, so that we can track any issue or problem of delivery service. In addition, the courier number for this item and “Proof of Damage” documentation from your courier are required.
To reduce inconvenience, please open the item with the courier on the scene and see if there are any damages upon receipt. If it is damaged, you have rights to reject the item and inform us that you rejected the package, and we can ship you a new item immediately (excluding made-to-order items).
Do you refund the delivery charge?
Yes, we will fully refund the amount including the product and shipping cost that you exactly pay out when you place order if the products are lost, damaged during shipping or wrongly sent.
How long do I have to return?
You’ve got 3 days after you receive the goods to let us know your return and refund request, unfortunately we cannot accept returns after this time.
How long or When will I receive my refund?
Usually, it can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund back to your payment method. In most cases, within 48 hours after your package has been processed in our warehouse.
- If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
- If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
I don’t have the original packaging, can I return?
Yes, if the original package is damaged, but please make sure it is well-packaged and check with the shipping carriers for safe delivery. In this case, please let know by email or our ticket system.
Can I exchange instead of a refund?
- Yes, if item(s) was lost, damaged during shipping or wrongly sent. Upon your request, we will send you new one(s) immediately after your return.
- But If the goods are not defective, we are sorry that we do not provide exchange. Please understand we deliver goods globally, and the cost for exchange will be much expensive.
How do I return?
- Firstly, please let us know your return request by email or our ticket system including your order No, your physical address and your contact info, the courier number for this item and “Proof of Damage” documentation from your courier.
- For fast process purpose, the goods do not need to send back the original warehouse, and we will send you an address of our warehouse which is most near to you in your country.
- For International returns you will need to pay for your return in advance. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
- Repack your item(s), and make sure the item(s) are well-packaged, and let us know the tracking No. Take photo of the package and send us so that we know the return delivery.
- Keep an eye on your return tracking. You’ll get an email once we receive your returned item.
- Please note that we are providing international sales globally. For fast delivery, orders are automatically processed in 7X24 mode and sent for shipment as soon as they are placed in our warehouses.
- Please understand that any cost and fees including restocking, cancellation, return in middle way and other applicable fees might be much more than the cost of products, and are irreversible and irrevocable. So, we do not provide refund for any CANCELLATION ORDER.